Effective Date: March 2, 2026
RenWare, Inc. (“RenWare,” “we,” “us,” or “our”) is committed to protecting the privacy of all individuals who visit our website, contact us, or use our Atlassian Marketplace applications and related services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information in connection with our website and our cloud‑based products. It also explains your rights and choices regarding your data. By using our website or Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
RenWare may collect the following categories of information:
1.1 Information You Provide Directly
This includes information you provide through:
- Website forms
- Support requests
- Email correspondence
- Product usage
- Account creation
This may include:
- Name, email address, and contact details
- Company name, title, and organizational details
- Information submitted in support tickets or product feedback
- User‑generated content related to your use of our Services
1.2 Information Automatically Collected
Consistent with modern SaaS privacy standards, we may automatically collect:
- IP addresses
- Device type and operating system
- Browser type and version
- Timezone, language, and regional settings
- Pages visited and interactions
- Session identifiers
- Diagnostic logs
- Cookies and similar technologies (see Section 3)
1.3 Information from Atlassian Marketplace Transactions
When you install or license our Atlassian Cloud apps, Atlassian shares certain order‑related information with us, consistent with Marketplace vendor requirements. This may include:
- Technical contact name and email
- Billing or reseller information
- Company name and address
- Your Atlassian Cloud organization ID
- Tier and details related to the subscribed Product
Atlassian documents this sharing of order information in their own Marketplace privacy documentation.
1.4 Information from Third Parties
We may receive information from:
- Analytics providers (e.g., Google Analytics)
- Payment processors (e.g., PayPal)
- Support platforms (e.g., service desk systems)
- Atlassian Cloud APIs
2. Cookies & Tracking Technologies
RenWare uses cookies and similar technologies to:
- Maintain session continuity
- Enable authentication
- Analyze website usage
- Improve website performance and security
Google Analytics is used to generate statistical insights, consistent with Atlassian and SaaS industry norms. Google may store information about your sessions. You may block cookies through your browser settings; most features will still function, though some may be limited.
3. How We Use Information
We use your information for the following purposes:
- To provide, operate, and maintain our Services
- To deliver and support our Atlassian Marketplace apps
- To respond to support tickets and inquiries
- To process subscriptions, renewals, and upgrades
- To detect, prevent, and mitigate abuse, fraud, or security threats
- To analyze usage trends and improve our products
- To contact you about important product updates or policy changes
- To comply with legal obligations
These purposes align with modern SaaS data usage requirements—notice, service delivery, security, and compliance.
4. Lawful Basis (GDPR / International Considerations)
Where applicable, RenWare processes personal data under the following lawful bases:
- Contract: To provide Services you have subscribed to.
- Legitimate interest: Product improvement, troubleshooting, abuse prevention.
- Compliance: Retaining invoices or records required by law.
- Consent: When required for non-essential cookies or marketing communications.
5. Disclosure of Your Information
RenWare does not sell personal information. We may disclose personal information:
5.1 Internally
To RenWare staff who require access to deliver Services.
5.2 To Sub‑Processors
We utilize reputable service providers, such as:
- Atlassian (order and account data processing)
- PayPal or other payment processors
- Cloud hosting or analytics providers
This reflects modern SaaS expectations around sub‑processor transparency.
5.3 For Legal or Safety Reasons
We may disclose information if required by law, subpoena, court order, or to prevent harm.
5.4 In Business Transactions
If RenWare is acquired or merged, your information may be transferred as part of the transaction.
6. Access by Your Organization’s Administrator
If your organization uses our Atlassian Cloud apps, the Atlassian organization administrators may:
- Access data about app configuration and usage
- Manage or restrict user access
- View support interactions tied to corporate email domains
This is consistent with Atlassian’s own privacy and administrative model.
7. Security & Data Retention
RenWare employs administrative, technical, and physical safeguards to protect information, including:
- Access controls
- Encryption methods appropriate to the data type
- Secure development practices
- Monitoring and logging
Atlassian and industry best practices emphasize security, confidentiality, and retention principles for SaaS providers. Data is retained:
- As long as necessary to provide Services
- To meet legal or regulatory requirements
- To enforce agreements
- According to our internal retention schedules
In the event of a security incident, we will notify affected individuals and authorities as required by law.
8. Communications
RenWare may communicate with you regarding:
- Support interactions
- Product updates
- Account information
- Policy changes
- Security alerts
Support requests and replies may be logged and retained for service quality and legal compliance.
9. User Rights (GDPR / Global Requirements)
Depending on your jurisdiction, you may have rights to:
- Access personal information
- Correct or update personal information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent (where applicable)
We may require identity verification before fulfilling such requests.
10. Children’s Privacy
RenWare’s Services are not intended for children under 16. We do not knowingly collect information from children. If we become aware of such information, we will delete it promptly. Atlassian also states its Services are not intended for those under 16.
11. International Data Transfers
Personal data may be processed in the United States and other jurisdictions. We use legally recognized safeguards, such as:
- Standard Contractual Clauses
- Adequacy decisions
- Other recognized transfer mechanisms
This aligns with modern SaaS compliance requirements.
12. Accessing and Updating Your Information
You may request:
- A copy of data we hold about you
- Corrections to inaccurate information
- Deletion where appropriate
We may require reasonable time to process your request, consistent with applicable laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
- Changes in laws
- Updates to our practices
- Improvements to our Services
- New regulatory requirements
The current version will always be posted on our website.
14. Contact Us
For questions about this Privacy Policy, or to exercise your rights, contact us through our website contact form (if available) or by email: RenWare Support